Terms & Conditions
Terms & Conditions
The Craft House is registered at 18 Park Drive Green,
Castleknock, Dublin 15 in the Republic of Ireland. Irish company
registration number - 586900
All images, text and design on this website are owned and
copyrighted by The Craft House.
Our site is fully secure. Our card processor PayPal and Stripe
makes sure your card details are kept safe at all times. For your security we
do not store card details.
We may store cookies on our site to enhance the user experience.
These terms do not affect your statutory rights.
If you are outside of the European trade zone, you as the buyer
are the importer and as such are responsible for paying any
applicable custom duties and import taxes. Each country has varying import duty
allowances and costs, so please refer to your relevant government website for
We take every care to
ensure that the description and specification of our products are correct.
However, specifications and descriptions of products on this website are not
intended to be binding and are intended only to give a general description of
the products. Furthermore, while the colour reproduction of the products is a
close representation, we cannot accept any responsibility for any variation in
colour caused by the browser software or computer system used to view the
products. Accordance with Specification: All descriptive matter, drawings,
pictures, colours, specifications and advertising on the website are for the
sole purpose of giving an approximate description of the products.
Under the European
Directive on Distance Selling you have a statutory right to return goods
purchased online within 14 days of receiving your order. During this cooling
off period you are entitled to receive a full refund. This fourteen day period
begins the day after you receive the item(s) from us. You may return the
item(s) by post (cost of return postage will not be refunded, we strongly
recommend you use a tracking service to return goods by post). Please notify us
in writing within fourteen working days of receiving item(s) that you wish to
cancel your order.
If you are not entirely happy
with the products that you have chosen you may return them to us within 30 days
of receipt. We will be happy to offer you a refund provided that the products
are returned complete, in perfect condition, unused, unwashed and with all of
the original packaging. Items can be returned outside this period if they are
found to be faulty. We cannot accept an item returned as faulty if the
appropriate product care instructions have not been followed and the damage
caused to the product is clearly due to wear and tear or misuse. We do not
accept returns for fabric or trimmings sold by the cut length. Return of an
item is at your own cost unless the item is faulty. The above does not affect
your statutory rights.